Conflict Management

Course Information

Provides employees with a good understanding conflict, contributing factors and how to deal with it.

Course Objectives /Aims & Learning Outcomes

Course Aims:

On completion of the course delegates will be able to ;

  • State Reactions to violence
  • State causes of aggressive behaviour
  • Show a positive approach
  • State how to do a Risk Assessment
  • Be able to develop a Safety policy
  • State increased conflict triggers
  • State how to reduce the risk of conflict
  • Be aware aggressive words and actions

Learning Outcomes:

  • To give staff an broader understanding of managing conflict

Course Outline

The qualification covers the following topics:

  • Body language
  • Reactions to violence
  • Positive approach
  • Safety policy
  • Reducing risk of conflict
  • Aggressive actions
  • Verbal actions
  • Managing difficult situations

Intended for

  • All employees

Modes of delivery

  • Presentation
  • Group discussion and activities
  • Assessment

Benefits Perceived by the Delegates

  • Better communication
  • Less confusion
  • Clearer records
  • Attendance Certificate

Course Duration

  • 3 hrs

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