Provides employees with a good understanding conflict, contributing factors and how to deal with it.

Course Objectives /Aims & Learning Outcomes

Course Aims:

On completion of the course delegates will be able to ;

• State Reactions to violence
• State causes of aggressive behaviour
• Show a positive approach
• State how to do a Risk Assessment
• Be able to develop a Safety policy
• State increased conflict triggers
• State how to reduce the risk of conflict
• Be aware aggressive words and actions

Learning Outcomes:

• To give staff an broader understanding of managing conflict

Course Outline

The qualification covers the following topics:

• Body language
• Reactions to violence
• Positive approach
• Safety policy
• Reducing risk of conflict
• Aggressive actions
• Verbal actions
• Managing difficult situations

Intended for

• All employees

Modes of delivery

• Presentation
• Group discussion and activities
• Assessment

Benefits Perceived by the Delegates

• Better communication
• Less confusion
• Clearer records
• Attendance Certificate

Course Duration

• 3 hrs