Effective Communication

Course Information

This course is designed for those working Social Care

Course Objectives /Aims & Learning Outcomes

Learning outcomes:
  • Better understanding of the importance of how people communicate
  • Be able to communicate effectively
Aims & Objectives; delegates will be able to;
  • Describe the different types of communication
  • Recognise how Listening in important
  • State barriers to effective communication
  • Communicate effectively

Course Outline

  • Interpersonal Communication
  • Body Language, signs and symbols
  • Written communication
  • Barriers to communication
  • Supporting, listening and assertive skills
  • Managing difficult situations

Mode of Delivery

  • Presentation
  • Group work
  • Role play

Benefits Perceived by Participants

  • Effective communication between other staff and service users, their family and care planners

Intended for

  • Anyone who works within a social care environment

Pre-course Requirements

  • None

Course Duration

  • 3 hrs

For further enquiries please Contact Us